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Hotel · Tokyo · Tokyo City Area

Keio Plaza Hotel Tokyo

A five-star tower in the heart of Shinjuku, minutes from the station and the city's best shopping.

  • 6-minute walk to Tokyo Metropolitan Government Buildings
  • Swimming pool on site
  • Multiple dining options and a coffee shop
8.7 Great 4369 reviews Booking.com 8.7 · 4369 reviews

About

Keio Plaza Hotel Tokyo

Rising above the west side of Shinjuku, Keio Plaza Hotel Tokyo is a 5-star property that has been a local landmark for decades. It sits a 6-minute walk from the Tokyo Metropolitan Government Buildings and about 0.6 km from Lumine Shinjuku 1 Department Store, putting guests in the middle of the city's busiest commercial district.

The hotel offers a swimming pool, a fitness centre, and a spa lounge, along with a wide range of rooms from comfortable twins to top-floor suites. Club Floor rooms include lounge access, and the property is well set up for families with cots, babysitting services, and children's buffets. It's a reliable base for both first-time visitors and seasoned Tokyo travellers.

  • Non-smoking rooms
  • Wi-Fi
  • On-site car park
  • Handicap parking
  • Safe deposit box
  • 24-hour reception

In brief

What works, what to weigh

+

Strengths

4 reasons to book
  • Prime Shinjuku location — The hotel is within walking distance of Shinjuku Station, shopping areas, and the Tokyo Metropolitan Government Buildings. Guests repeatedly note the ease of getting around from this base.
  • High-scoring staff and service — Guests frequently highlight the politeness and helpfulness of the staff, with service scoring 9.2 in guest ratings. The front desk is 24-hour, and there's room service and housekeeping.
  • Spacious rooms and strong comfort scores — Rooms are singled out for being large and clean, and the room rating sits at 9.1. Many room types include bathtubs and modern amenities like coffee machines in the upper categories.
  • Excellent breakfast and dining — The hotel's breakfast receives consistent praise, and there are multiple restaurants, a bar/lounge, and a coffee shop on site, so you don't have to venture far for good food.

Worth weighing

4 to weigh
  • Front desk can feel impersonal — One guest felt the reception service didn't match the hotel's price point, which suggests occasional inconsistency at check-in despite overall high service scores.
  • Facilities score trails the rest — While the hotel has a pool, fitness centre, and spa, the facilities rating is 7.2 – the lowest category – so some guests may find the shared areas less impressive than the rooms.
  • No pets allowed — If you're travelling with an animal, this hotel isn't an option – the policy is strictly no pets.
  • Price is at the higher end — Rooms start at £584 per night, which is a significant outlay for some budgets. While guests generally find it reasonable for the level, it's not a budget stay.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Deluxe Select Twin Room Non-Smoking

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Standard Twin Room

  • 2 Single beds
  • Shower
  • Heating
  • Air conditioning

Standard Plus Twin Room

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Superior Twin Room

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Deluxe Plus Twin Room Triple

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Pure Wellness Room Twin Room Non-Smoking

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Suite

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Plaza Superior Double Room South Wing Non-Smoking

  • 1 King-size bed
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Standard Twin Room Non-Smoking

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Plaza Superior South Wing Twin Room Non-Smoking

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Standard Double Room Non-Smoking

  • 1 Double bed
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Plaza Luxe Double Room Non-Smoking

  • 1 King-size bed
  • Shower
  • Coffee machine
  • Heating
  • Bathtub

Club Floor "Premier Grand" Superior King Room Club Lounge Access Non-Smoking

  • 1 King-size bed
  • Shower
  • Coffee machine
  • Heating
  • Bathtub

Superior Plus Twin Room Non-Smoking

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Plaza Luxe King Room Non-Smoking

  • 1 King-size bed
  • Shower
  • Coffee machine
  • Heating
  • Bathtub

Club Floor "Premier Grand" Deluxe Twin Room Club Lounge Access Non-Smoking

  • 2 Single beds
  • Shower
  • Coffee machine
  • Heating
  • Bathtub

Superior Twin Room Non-Smoking

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Plaza Deluxe King Room South Wing Non-Smoking

  • 1 King-size bed
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Club Floor "Premier Grand" Suite Twin Room Club Lounge Access Non-Smoking

  • 2 Single beds
  • Shower
  • Coffee machine
  • Heating
  • Bathtub

Plaza Deluxe South Wing Twin Room Non-Smoking

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Club Floor "Premier Grand" Suite King Room Club Lounge Access Non-Smoking

  • 1 King-size bed
  • Shower
  • Coffee machine
  • Heating
  • Bathtub

Luxury Deluxe Twin Universal Design Non-Smoking

  • 2 Single beds
  • Shower
  • Coffee machine
  • Heating
  • Bathtub

Club Floor "Premier Grand" Deluxe King Room Club Lounge Access Non-Smoking

  • 1 King-size bed
  • Shower
  • Coffee machine
  • Heating
  • Bathtub

Deluxe Plus Twin Room Non-Smoking

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Plaza Deluxe South Wing Twin Room on High Floor Non-Smoking

  • 3 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Standard Double Plus Non-Smoking

  • 1 King-size bed
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Deluxe Twin Universal Design Non-Smoking

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Luxury Family Room Non-Smoking

  • 4 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Plaza Superior South Wing Twin Room on High Floor Non-Smoking

  • 2 Single beds
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Deluxe Plus Double Room Non-Smoking

  • 1 King-size bed
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Plaza Superior King Room South Wing Non-Smoking

  • 1 King-size bed
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Club Floor "Premier Grand" Deluxe Quadruple Room Club Lounge Access Non-Smoking

  • 2 Double beds
  • Shower
  • Coffee machine
  • Heating
  • Bathtub

Junior Suite Twin Room Universal Design Non-Smoking

  • 2 Single beds
  • Shower
  • Coffee machine
  • Heating
  • Bathtub

Deluxe Suite

  • 2 Double beds
  • Shower
  • Coffee machine
  • Heating
  • Bathtub

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • Non-smoking rooms
  • Wi-Fi
  • 24-hour reception
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Parking & Transport

  • On-site car park
  • Handicap parking
  • Electric vehicle charging station
  • Paid airport shuttle

Food & Drink

  • Coffee shop
  • Restaurant
  • Bar/ Lounge area
  • In-room breakfast
  • Welcome drink
  • Tea and coffee facilities
  • Electric kettle
  • Mini-bar

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying
  • Safe deposit box

Wellness & Recreation

  • Swimming pool
  • Fitness centre
  • Spa lounge
  • Massage

Accessibility

  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Toilet for disabled
  • Bathroom for disabled

In-Room Amenities

  • Air conditioning
  • Heating
  • Flat-screen TV
  • AM/FM alarm clock
  • Ironing facilities
  • Free toiletries
  • Dining table
  • Carpeted floor

Family

  • Cots
  • Babysitting/Child services
  • Baby pushchair
  • Children's buffet

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8.7
Great 4369 reviews

Guest-rated 8.7/10 from 4,369 reviews

Booking.com · 8.7 · 4369 reviews
8.7Verified guest

“The staff were incredibly welcoming and friendly. I booked a room with access to level 45 – great experience.”

8.7Verified guest

“I appreciated the room size, the hotel's location, and the amenities on offer.”

8.7Verified guest

“Great location, helpful staff, and everything was clean.”

8.7Verified guest

“The hotel was quite clean, and the breakfast was excellent.”

8.7Verified guest

“Front desk service didn't quite match the price level of the hotel.”

8.7Verified guest

“The staff were very polite, the room was clean and spacious, and the surrounding area was convenient.”

04 — Location

Getting around Tokyo

The property sits in Tokyo.

Getting around: Shinjuku Station, one of the world's busiest, is about a 5-minute walk from the hotel. From there you can reach most of Tokyo by train or subway. The Airport Limousine Bus also stops directly at the hotel.

Shopping & dining: Lumine Shinjuku 1 is just 0.6 km away, and the area is packed with department stores, cafes, and restaurants. Guests often walk to these from the hotel.

Sightseeing: The Tokyo Metropolitan Government Buildings are a 6-minute walk away, offering free observation decks with city views. It's a convenient first stop.

Shinjuku-Ku, Nishishinjuku 2-2-1, Tokyo, Tokyo City Area, 160-8330, Japan

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 15:00-23:59
Check-out
By 11:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
1424 rooms

06 — Questions

Frequently asked

What time is check-in and check-out?

Check-in is from 15:00 until 23:59, and check-out is until 11:00.

Does the hotel have parking?

Yes, there is an on-site car park, including handicap parking, and an electric vehicle charging station.

Can I bring my pet?

No, pets are not allowed at this hotel.

Does the hotel offer airport transfers?

Yes, there is a paid airport shuttle available. The Airport Limousine Bus stops directly at the hotel.

Is breakfast included in the room rate?

Breakfast is not automatically included; it's offered as an in-room breakfast option or at the hotel's restaurants. In-room breakfast is available as an amenity.

Are there family-friendly facilities?

Yes, the hotel provides cots, babysitting/child services, baby pushchairs, and a children's buffet.

The bottom line

Keio Plaza Hotel Tokyo is a dependable, well-run five-star property for travellers who value location, space, and service. It's particularly suited to first-time Tokyo visitors who want to be in the thick of Shinjuku, and to families who need connecting rooms and child-friendly facilities. The padding around the edges – pool, dining, airport bus – makes it a solid all-rounder, as long as you're comfortable with the price tag.

8.7For a classic Shinjuku stay with room to breathe.

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